and handling charges are just under a flat 12% to anywhere in the
contiguous United States. Alaska, Hawaii and Canada will cost more on a
case by case basis. We will figure the exact cost to those areas and
notify you of the exact charge for your approval.
will be insured for it's full value through the freight company. This
insurance covers theft and mysterious disappearance, BUT NOT DAMAGE
INCURRED DURING SHIPMENT.
Always examine the product carefully at
the time of delivery and have the driver note any damage, no matter how
insignificant! This nearly always guaranties payment from the carrier.
If damage is discovered later the carrier will send an inspector, BUT
YOU MUST HAVE THE BOX AND THE UNUSED PRODUCT ON HAND FOR INSPECTION.
OBCON will do all the paperwork and file the claim in your behalf.
call 1-800-451-9779 ext 200 and we will guide you through the
procedure, as well as, in most cases, re-ship you a new item while the claim is in
Returns: 1-800-451-9779 ext 202
Always call for a RETURN AUTHORIZATION (RA). Items returned without
an RA will be refused. Unused product that is determined by OBCON not
to be defective will incur a 20% restocking fee. Custom products, generally, are NOT returnable for less than a 50% restocking fee.